Privacy Policy

Last Updated: January 13th

This Privacy Policy applies to all services provided by Look Defined, reachable via info@look-defined.com. We respect the privacy of our customers and treat the personal information you provide to us confidentially and in accordance with applicable privacy laws.

1. What Information We Collect

We collect personal information that you provide to us when placing an order, creating an account, or contacting our customer service, including:

  • Full name

  • Shipping and billing information

  • Email address

  • Phone number

  • Payment information (processed through our payment providers and not stored on our servers)

  • IP address and device/browser information

  • Order and transaction history

  • Information about your activities and behavior on our website (through cookies)

2. Purposes of Processing

We process your information for the following purposes:

  • Processing, shipping, and invoicing your orders

  • Providing customer service and support

  • Sending order updates, tracking information, and relevant information

  • Improving our services, website, and product assortment

  • Preventing and detecting fraud and abuse

  • Sending marketing communications, only when you have given your consent

3. Legal Bases

We process your information on the basis of the performance of a contract (your order), your consent (for example, marketing), a legal obligation (such as tax administration requirements), and our legitimate interests (such as fraud prevention and improving our services).

4. Sharing Information with Third Parties

Your information is only shared with third parties to the extent necessary for the provision of our services, including:

  • Our payment providers: [Payment Providers]

  • Our shipping and delivery partners: [Shipping Services]

  • Our supplier(s) for the processing and shipment of your order

  • Providers of analytics and marketing services (where applicable and subject to your cookie preferences)

Where required, data processing agreements have been concluded with these parties. We never sell your information to third parties.

Because part of our shipping is carried out directly from a supplier outside the EEA (China), a transfer of personal data outside the EEA may take place. In such cases, we implement appropriate safeguards.

5. Retention Period

We do not retain your information longer than necessary for the purposes for which it was collected, or as long as required by law (such as a statutory retention period of seven years for tax and accounting records).

6. Cookies

Our website uses cookies to improve functionality, analyze visitor behavior, and support marketing activities. Please see our separate Cookie Policy for more information. You can adjust your preferences at any time through the cookie banner or your browser settings.

7. Security

We take appropriate technical and organizational measures to protect your information against loss, misuse, and unauthorized access. All payments are processed through a secure SSL connection.

8. Your Rights

You have the right to access, correct, delete, or restrict the processing of your personal information. You may also object to the processing of your information, withdraw your consent, and request data portability.

To exercise these rights, please contact us at info@look-defined.com

You also have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

9. Contact

LOOK DEFINED
info@look-defined.com